Frequently Asked Questions

What are the expected delivery times?

Most orders are dispatched the same day. We send pretty much all your postage items in an express post bag. We find most of our customers in the larger cities and towns receive their orders the next business day. People in rural areas are generally 2-3 business days. With every order we send you a tracking number so you can see where your order is at all times. 

Do you offer discounts for bulk orders?

Should you have a large project or would like to purchase some Flexi-Felt items in bulk please give us a call and we will put something together for you.

How do I make sure I choose the right model and size?

For all our products there is a size guide located next to each model. Simply click on it to give you an idea which one is going to fit your furniture legs the best. Don't worry if you happen by accident to choose the wrong size. We will happily refund your purchase on it's return.

What makes Flexi-Felt different from other floor felt protection?

Most other felt pads you see being sold in those retail chain stores and hardware outlets use a cheap double sided tape attached to an even cheaper synthetic polyester felt. We don’t use tape and we certainly don’t use cheap synthetic felt. Instead using our patent pending process we impregnate a commercial grade adhesive into our high density wool blend felt. The felt is made in such a way, even if you have a 500 pound Gorilla staying the night on your couch our felt will not get any thinner.

Are they really going to last as long as you say?

Yes! For example the Flexi-Felt clear was used on a chair leg simulating a 182kg person. After simulating the typical chair movements during a typical school day for 5 years, we were pleased to see that the Flexi-Felt was still good to go.

We then simulated a more typical 72kg student and proved that each of our Flexi-Felt models outlasts other protective products 15-1 . The Flexi-Felt clear was specifically designed with quality and durability in mind. It was engineered for classroom and institutional use, this is why it is so durable and effective.

Finally, we went on testing our chair leg cover simulating a regular 36kg primary school child. So far the Flexi-Felt clear has gone through over 200,000 translations (an incredible 10-year of wear) and it is still going. Amazingly, after such a long beating, it is still very soft on the flooring.

How do I install the Flexi-felt range of products?

Please visit our installation video guides for an easy run down on the install of the various models. 

Do the Flexi-Felt furniture leg glides really work?

Yes! Not only will they protect your flooring and save you thousands of dollars on floor maintenance, but will also reduce classroom furniture noise by as much as 90%.

How well do the Flexi-Felt leg glides protect my flooring?

We are the only ones to guarantee that we will reduce your floor maintenance costs by well over 50%. Flexi-felt chair glides are simply the best flooring protection available because of its patented design. They increases the contact surface area, thus reducing friction. Because the Flex-felt glides are always flat on the floor, there is no premature wear on the felt pad and no premature wear on you floors. Finally the non-synthetic, 100% wool felt is simply the softest felt material to protect your floors. The Flexi-felt glides work well on any smooth flooring material such as hardwood, laminates, institutional tiles, painted floors, gym rubberised flooring, etc.

I have a large project but I'm not sure if the Flexi-felt model will work. Can I try a sample first to see if I like them before placing a larger order? 

We have a trial available for institutional customers.  We call it the No risk 30 day trail. Order a box and if you are not completely satisfied within 30 days we will take it back at no cost to you, including shipping. 

Do the Flexi-Felt clear chair leg covers reduce classroom furniture noise?

They do a great job of this since the Flexi-felt clear furniture leg glides were specifically designed to protect floors and to reduce noise caused by chair movement by 90%. Tests have been conducted on the Flexi-felt clear series for classroom noise reduction capabilities by using a Decibel meter to be able to measure our chair leg cover's effectiveness in a classroom. We simply measured the noise generated by a classroom of children getting up at recess and then made the same measurements after the Flexi-felt clears were installed. We repeated the same tests again. But this time we measured the sound difference from the room under the classroom. This is something many teachers and principals at schools of two-story buildings can appreciate since you are not only subjected to noises of your own classroom but also of the one above. On average the Flexi-felt clears reduced the noise of a 25-student classroom by over 15 decibels!  This is a huge difference, something like the noise of a large diesel truck compared to a small car. Studies in the USA have shown that children learn best in a silent environment. The teachers will also appreciate not having to raise their voices over the chair movement noise. They are also referred by many hearing associations in the USA  as a product of choice with regard to noise reduction. It is critical for people with hearing problems to have as little background noise as possible in order to hear what is being said. We have a few demonstrative videos showing the drastic difference the use of the Flexi-Felt® makes.